Support
Get in touch
Email vasy1796@gmail.com. Messages are read by the developer and answered as soon as possible.
Reporting a problem
The quickest way to a fix is a message that includes:
- your device and its iOS or iPadOS version;
- which screen you were on and what you tapped;
- what you expected and what happened instead;
- for a calculation, the gear and values you entered and the result you got.
Screenshots help but are optional. Please do not send private images or camera frames; the app never has them either.
Common questions
Where are my kit and favourites? They live only on your device. Deleting the app removes them, and there is no account to restore them from.
Why does the phone reading differ from my camera? Meters differ by a third of a stop quite normally: your camera meters through its lens, and makers rate ISO within a tolerance. Calibrate in the Meter against your camera on an evenly lit surface and the readings will follow it.
What does "Support Focalwise" in the app do? It lets you leave an optional tip through the App Store. It unlocks nothing, and this page is the place for help.
Privacy
Focalwise collects no personal data. The privacy policy explains what stays on your device and how we handle email you send us.